Facts and Questions

What is Live Scan?

Live Scan fingerprinting is the latest technology used to capture fingerprints electronically and submitting to the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) within five to ten minutes. Live Scan devices have now become the norm for a civil applicant and background checks nationwide. This new technology replaces the traditional method of ink and roll onto fingerprint cards. Our equipment is a certified FBI compliant Live Scan System. We utilize the FBI/FDLE Live Scan Management Software.


What Do I Need To Bring With Me?

  • Must have a Valid, Government-Issued Photo ID (Driver’s License, Valid DMV ID, Passport, Military ID or Resident Alien Card)
  • ORI Number
  • OCA Individuals fingerprinting for DCF, please bring your (OCA#)


What agencies who use mobile fingerprinting?

American Health Care Association, Medicaid Re-Enrollment & New Providers, Department of Elder Affairs, Department of Children & Families, Agency for Persons with Disabilities, Department of Business and Professional Regulation, Volunteer & Employee Criminal History System, Department of Health, & all other FL Operating Agencies.


What Is An ORI Number • Originating Agency Identifier Number (ORI)?

Your Employer or Regulatory agency will have this information. so we cannot be responsible for selecting the correct one for you. It is important to use the correct ORI Number when submitting fingerprints. If you do not provide an ORI number or if you provide an incorrect ORI number to the live scan provider, you will not receive your fingerprint results. It is extremely important to use the correct ORI when having your fingerprints scanned. You must bring this with you.


What Is An OCA Number?

The OCA is the Controlling Agency Identifier provided by DCF to identify the provider requesting the background check. Without both the ORI and OCA numbers, FDLE cannot process the request and DCF will not know where to send the results.


How do I know if I am required to include a photo with my background check?

 If you are required to include a photo you should be informed at the time you are asked to submit a background check. The Florida Agency for Health Care Administration (AHCA) and Department of Health (DOH) require a photo be included with all fingerprint submissions. If you are unsure, you should verify with the individual requesting your background check. If that individual is unsure, they should check with their state regulatory agency.


What are forms of payment excepted?

 We accept cash, money orders, company checks, as well as all major credit cards & debit cards.


Do you offer a mobile service?

Yes, we offer mobile service for Organizations and Schools with groups that need it done in-house. An appointment is needed. Please call for more details.


What is the difference between Level 1 and Level 2 background checks?

Level 1 generally refers to a state only name-based check AND an employment history check. Level 2 generally refers to a state and national fingerprint-based check and consideration of disqualifying offenses and applies to those employees designated by law as holding positions of responsibility or trust.

Finger Prep

Pre Conditioning of your fingers will allow our technician to take the best possible fingerprints. How can you improve your fingerprinting quality to lessen your chance of rejection? Please follow our recommendations for preparing your fingers for the ink fingerprinting process. The day(s) before you appointment use a quality hand moisturizer regularly to help eliminate any cracking and dry skin. Clean both hands thoroughly of all dirt or residue before coming in for your appointment. Do not moisturize the day of your appointment. Cleaning with soap and water may dry your hands and reduce fingerprint quality so we may need to do some conditioning at the office. We may use a ridge builder before taking prints. The fingerprint technician will take a sample print on plain or matted paper before placing any prints on the fingerprint card